Shipping policy

Shipping policy

After receiving your order confirmation email, all orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. We will always do our best to communicate any problems that may arise due to factors such as high volume, COVID-19 or other delays that are out of our control.

Shipping Rates and Times

The YoBack ships worldwide. We currently are offering FREE shipping to the following countries:

  • UK and Ireland
  • USA (Ex Hawaii & Alaska)
  • EU: Germany, France, Spain, Netherlands
  • Hong Kong

The rest of the world has a flat rate of £20 unless there are multiple orders (please email us first for potentially reduced rates). For more information about shipping to your country, please contact us at help@eastnole.com

 

Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Eastnole is not responsible for these charges if they are applied and are your responsibility as the customer. 

We aim to have all products in your hand within 1-20 business days, depending on your location. However, once the product arrives in your country and is handed to the local postal service, there may be delays from their end that is out of our control.

How do I check the status of my order?

Most countries will have shipping tracking as standard, except for the UK. We highly suggest you choose tracked for your postage. When your order has shipped, you will receive an email notification from us (please check your spam folder just in case), including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within three days in the UK or (fifteen everywhere else) of receiving your shipping confirmation email, please contact us at help@eastnole.com with your name and order number, and we will look into it for you.


Shipping to P.O. boxes

We do not ship to P.O Boxes.

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is in its original condition, and we will refund the full order however you will be required to pay any return shipping fees. 

If your order arrives damaged, please email us as soon as possible at refunds@eastnole.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at refunds@eastnole.com