Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at refunds@eastnole.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.

You can always contact us for any return questions at refunds@eastnole.com.

NOTE: We recommend you use the YoBack for at least 20 consecutive days (or close enough to that) before asking for a refund. This is because it can be sore to begin with and your body will take some time to adapt.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. There is also a lifetime guarantee for any manufacturing defects. We reserve the right to deny this guarantee if we believe the issue is not a manufacturing defect.


Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.